6. Right of withdrawal and replacement of a product

1. Period of right of withdrawal and right of exchange

1.1. Within 14 days of concluding the contract (order), respectively within 14 days of receiving the goods - when ordering goods, the consumer has the right to refuse the ordered goods from the Site and/or return them, without specifying a reason or motive for this and without owing penalties or other compensation to PerfectOils, except for the costs of its return, and also for the initial sending of the goods, when the sending at the consumer's request is carried out to an address specified by him, and not to the courier's office. In the event that the product and/or packaging are damaged more than usual for its production recycling, PerfectOils has the right to deduct a corresponding amount for the reduced value of the goods from the amount subject to reimbursement, which cannot exceed the value of the goods.

1.2. When the user/client exercises his/her right to withdraw from the contract remotely via the contact form on the Website (by entering the order number(s), three names and a telephone number), when the order was placed as a "guest" or via his/her personal profile, via email to Us or during the telephone notification within the deadline, his/her orders shall be automatically terminated when:

• Orders are in the process of being confirmed (new order);
• All orders for which the purchase notification-confirmation process has already been completed and have already been handed over to a courier and/or the order is in the process of being delivered to the customer are not subject to termination by PerfectOils.

1.3. The right of withdrawal does not apply, respectively PerfectOils has the right not to honor an exercised withdrawal from an order in the event that:

• the deadline for exercising the right of withdrawal has expired or a process has already been carried out by telephone notification-confirmation and/or the goods have been delivered and/or are traveling to the customer's address;
• the deadline for returning the product has not been met, specified in item 1.1;
• the product is returned incomplete, with missing components or can no longer be recycled in production;
• there is not enough data to consider that the product was purchased from an official PerfectOils channel - official online, social media or distribution chains;
• other cases described in the General Terms and Conditions;
• the refusal clearly constitutes an abuse of rights by the consumer – for example, the returned goods have clearly been used more than the necessary testing or the consumer has damaged the goods;
• the consumer has returned the product with a cash on delivery request – in this case, PerfectOils has the right to refuse acceptance of the returned product and payment of the cash on delivery, and the consumer should send the goods back to PerfectOils without cash on delivery – the buyer is not a consumer;
• The period for canceling an order, when it contains many goods delivered on different days, is 14 days, counting from the date on which the consumer or a third party indicated by him took possession (received) of the last good from the order.

2. Goods and services for which the consumer does not have the right of withdrawal and exchange

2.1. The consumer does not have the right to withdraw from the concluded contract or to request the replacement of a product with another in the following cases:

• upon delivery of goods made to order by the consumer or according to his individual requirements;
  
• when delivering goods which, due to their nature, may deteriorate in quality or have a short shelf life;
• upon delivery of sealed goods that are unsealed after delivery and cannot be returned for reasons related to hygiene or health protection and cannot be recycled in production for the same reasons;
  
• upon delivery of goods that have been processed by the consumer;
• in the case of a returned product that has been visibly used by the consumer or damaged;

Within 14 days of receiving the goods, the consumer also has the right to replace a product if the goods delivered to him do not correspond to what the consumer expected, given the normal purpose of the product.

If the right of exchange is exercised and there are prerequisites for its respect, PerfectOils undertakes to replace the product with another within 14 (fourteen) days from the date on which the consumer has returned the relevant product to PerfectOils. In the event that the seller does not have the requested product and it is not available, he offers the consumer another product, and with the latter's consent, the replacement takes place with this other product, and in the event of a price difference between the two products, the parties agree on the method of additional payment/refund of the sales price that formed the difference. In the absence of consent, PerfectOils shall refund the consumer the amount paid for the goods within the terms and under the conditions specified in the previous paragraphs of this provision.

3. Cancellation notice:

Notification by the consumer that he/she withdraws from the contract or that he/she wishes to replace the received product with another of the same type (for consumer customers) should be made within 14 days from the moment of receipt, when the reasons for withdrawal/replacement are available, in any of the following ways:

• by calling the PerfectOils contact numbers;
• via email to the Seller's email address in free text (providing the order number, the customer's full name, and the phone number for the order);
• by letter with return receipt to the address of PerfectOils in free text;

To "PERFECT BIO" OOD, with registered office and management address: Stara Zagora, 137 General Gurko Str., ent. 0, apt. 14

Return address for orders:

Stara Zagora, 137 General Gurko St., entrance 0, apt. 14

When the consumer/client exercises his right of withdrawal/replacement via email or letter with return receipt, he must submit that he is withdrawing from the contract for the purchase of goods already concluded by him by providing the following information:

Item: ……………………………………… (product type/order number)

Size: ............................................................(if there is a variety)

The goods were ordered on …………………........ (indicate the date of the order)

The goods were received on …………………....... (indicate the date of delivery)

The goods were ordered by………………………(three names of the consumer)

city/town………………………………………………...(user's address recorded in the order)

Contact number: .............................

As follows, information about the methods of refunding the product and delivery from PerfectOils:

I would like you to refund the amount I paid for the goods and their delivery by bank transfer/other means with the following details:

IBAN: ……………………………………………………

At the bank: …………………………………………...

Holder: …………………………………………………........

Other methods: ...................................................... (plus the necessary information needed for a refund)

4. Return of goods

4.1. When canceling an order for goods from PerfectOils, as well as when requesting a replacement, the consumer must, within 14 days of notification that he cancels the order or wishes to replace a product, return the product in its entirety and in the condition in which the goods were when received. In certain cases, PerfectOils may refund the amount without returning the product.

4.2. When returning the product, the consumer should indicate to the postal operator or courier company that he/she wishes to use the "Goods Inspection" service, as our department checks the condition of the goods before accepting them back and refunding the consumer.

4.3. The return of the goods is at the expense of the consumer. If the consumer has not paid for the return shipping, PerfectOils will deduct the shipping costs from the price to be refunded and return the difference to the consumer.

4.4. Returned shipments with a “cash on delivery” requested by the user will not be accepted until they are re-sent without “cash on delivery”.
payment”. PerfectOils needs technological time to verify the content and condition of the returned shipment.

5. Refund of the amount paid:

5.1. If the right of withdrawal is exercised and there are prerequisites for its acceptance, PerfectOils undertakes to refund the price paid under the distance contract from which the consumer has withdrawn, within 14 days of notification of the withdrawal, and when the goods are returned by the consumer or a courier - within the date on which the latter has returned the relevant product or from the date of provision of indisputable evidence of the return of the product by the consumer, whichever of the two dates occurs earlier. If the right of withdrawal is exercised, the period for refunding the amounts paid by the consumer is 30 (thirty) days from the date of notification by PerfectOils of acceptance of the withdrawal. The refund is made after deducting amounts for any discrepancies found in the returned items.

5.2. The amount subject to reimbursement under item 1 includes the price paid by the consumer for the goods or service, excluding the price for
courier services for returning the goods, as well as for the initial delivery, if it was made to the consumer's address.

5.3. The amount will be refunded as follows, without any additional costs to the consumer, unless the bank or payment institution servicing it charges any fees:

• Payments made by cash on delivery or otherwise - to a bank account additionally provided by the user or by cash on delivery - at the user's choice;
• Payments for orders from users are refunded with the same payment method used by the user in the initial transaction, unless the user has expressly consented to the use of another payment method and without incurring any costs for the user.

6. Withholding of amounts

6.1. PerfectOils has the right to deduct from the value in case of established irregularities mentioned in the General Terms and Conditions, before its refund, respectively:

• an amount for the reduced value of the product, including its packaging, if after the return, waste and/or damage to the product or packaging is found that is not due to its normal testing;
• the costs of returning the goods back to PerfectOils;
• the costs of the initial shipment of the goods, when the shipment at the consumer's request is made to an address, and not to an office of the courier company; if the customer is a professional, the same always owes payment for the initial shipment of the product, in case PerfectOils provides him with the opportunity to refuse.

7. Other cases of refusal or cancellation

7.1. Each party has the right to refuse to fulfill (cancel) the order placed or its obligations under it, of which it should notify the other party in an appropriate manner.

7.2. If the cancellation of an order is before confirmation of the possibility of fulfillment and/or before the telephone confirmation of the order to a PerfectOils employee, in this case the client/user is not liable and does not owe any penalties to the other party.

7.3. PerfectOils may unilaterally cancel an order if the customer has ordered a product or service from the Site, noting that the order is intended for a third party (for example, for a gift), whose details have been provided for the purposes of delivery. Cancellation in this case may be carried out if PerfectOils suspects that the shipment has a threatening, reproachful, mocking or other purpose contrary to good morals and ethics.

• The cancellation of an order does not entail any liability or subsequent obligation of either party towards the other in relation to it and accordingly neither party has the right to seek compensation from the other for the cancellation, as well as in the following cases:
• If part of the information submitted for the order is wrong or incorrect and the user cannot be contacted within 3 business days, the order is canceled;
• Any of the cases set out in other sections of the General Terms and Conditions.